Privacy Policy
Who we are
Welcome to the Stica Virtual Guidea Academy policy. The site Stica Virtual Guides Academy owned by Job4me IVS and this is the Privacy Policy of it. This privacy policy is provided on behalf of and applies to any processing carried out by our Company.
Our website address is: //https://stica.academy/
Name: Job4me IVS
Registration Number: CVR 40 30 47 11
Registered Office: Kunnerupvej 97 DK-8361 Hasselager Denmark.
Job4me IVS respects your privacy and is committed to protecting your personal data (please note, all references to personal data in this privacy policy shall be interpreted so as to include references to ‘personal information’). This privacy policy will inform you as to how we look after your personal data when you visit our website or when you otherwise provide personal data to us via other means (such as over the telephone) and tell you about your privacy rights and how the law protects you.
Purpose of this privacy policy
This privacy policy aims to give you information on how Job4me IVS collects and processes your personal data, including any data you may provide through this website or via any other means (such as over the telephone) when you purchase travel services, when you sign up to our newsletter, when you take part in a competition etc.
This website is not intended for children.
Please Note: our website is not aimed for children under 18 years of age, and will not intentionally collect data from them.
Changes to the privacy policy and your duty to inform us of changes
This version was last updated on 10/08/2021
It is important that the personal data we hold about you is accurate and current. Please keep us informed if any of the details you provide to us should change, during the course of your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
What personal data we collect and why we collect it
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data
This includes data relating specifically to your identity, such as your first name, maiden name, last name, marital status, title, date of birth, gender, demographic data (such as age or height), photographs, nationality, work history, education history, passport information, substance and alcohol consumption, smoking status and previous travel experience.
Contact Data
This includes data relating to how you may be contacted, such as your home address, email address and telephone numbers.
Financial Data
This includes data relating to your means and methods of payment, such as your bank account and payment card details, for a limited time.
Transaction Data
This includes data relating to the transactions you have carried out with us, such as details about payments to and from you and other details of products and services you have purchased from us.
Technical Data
This includes more technical data that we may obtain when you make use of our website, such as your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, URL data, referring sites, download errors and other technology on the devices you use to access this website.
Profile Data
This includes the data that we receive when you create a profile on our website and make use of that policy, such as purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data
This includes information about how you use our website, products and services.
Marketing and Communications Data
This includes your preferences in relation to whether or not you want to receive marketing information from us and our third parties and also your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we will treat the combined data as personal data which will be used in accordance with this privacy notice.
You are not under any obligation to consent to us processing your sensitive personal data. However, without your consent, we won’t be able to make the necessary arrangements to provide the travel services that you have booked or are attempting to book. As a result, if you do not provide your consent, we will be unable to proceed with your booking.
If you are happy to consent to our use of your sensitive personal data, you will also be able to withdraw your consent at any time. However, as this will prevent us from providing the travel service you have booked, we will be required to treat any withdrawal of consent as a cancellation of your booking and the cancellation charges set out in our Booking Terms and Conditions will become payable.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you fail to provide personal data
Where we require details from you in order to provide you with your chosen travel services, if you do not provide us with the necessary details then we will not be able to provide the services you have booked or are attempting to book.
In this case, depending upon when you fail to provide the necessary date, we may either not be able to process your booking or we may have to cancel your booking, in which case we will treat this as a ‘cancellation by you’ in accordance with our Booking Terms and Conditions.
How your personal data is collected?
We use different methods to collect data from and about you including through:
Direct interactions
You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
– make a booking of travel services and pro vide us with the information we require in respect of that booking ;
– create an account on our website;
– subscribe to our newsletter, blog, or other publications;
– request marketing to be sent to you;
– enter a competition, promotion or survey; or
– give us some feedback.
– participating in our Stica Academy.
Automated technologies or interactions
As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns.
We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
Third parties
We may receive personal data about you from various third parties as set out below:
- Technical Data from the following parties
- Analytics providers such as HubSpot,based outside the EU
- Transaction Data from our payment delivery partners which include;
- Australia and New Zealand – bPoint (based in Australia) & Stripe
- United Kingdom – World Pay & Stripe
- North America – Payfirma (based in Canada) & Stripe
- For any country in the World: Stripe for any financial transaction
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
| Responding to your enquiry and/or registering you as a customer. | (a) Identity; (b) Contact; (c) Technical | Performance of a contract with you. |
| To process and deliver your booking including: (a) Manage payments, fees and charges; (b) Collect and recover money owed to us; (c) Provide you with other information about the area you’re scheduled to visit | (a) Identity; (b) Contact; (c) Financial; (d) Transaction; (e) Technical; (f) Marketing and Communications | (a) Performance of a contract with you; (b) Necessary for our legitimate interests (to recover debts due to us) |
| To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy; (b) Asking you to leave a review or take a survey; (c) Inform you of changes to travel status or other trip details | (a) Identity; (b) Contact; (c) Profile; (d) Marketing and Communications | (a) Performance of a contract with you; (b) Necessary to comply with a legal obligation; (c) Necessary for our legitimate interests (to maintain our records) |
| To record telephone calls that are made to us. | (a) Identity; (b) Contact; (c) Financial; (d) Transaction; (e) Technical; (f) Marketing and Communications | (a) Performance of a contract with you; (c) Necessary to comply with a legal obligation; (b) Necessary for our legitimate interests (monitoring customer service & compliance) |
| Fulfilling competitions or conducting surveys. | (a) Identity; (b) Contact; (c) Profile; (d) Technical; (e) Usage; (f) Marketing and Communications | (a) Performance of a contract with you; (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). | (a) Identity; (b) Contact; (c) Technical | (a) Necessary for our legitimate interests (Running our business, provision of services, network security, fraud prevention); (b) Necessary to comply with a legal obligation |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. | (a) Identity; (b) Contact; (c) Profile; (d) Usage; (e) Marketing and Communications; (f) Technical | Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | (a) Technical; (b) Usage | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| To make suggestions and recommendations to you about goods or services that may be of interest to you | (a) Identity; (b) Contact; (c) Technical; (d) Usage; (e) Profile | Necessary for our legitimate interests (to develop our products/services and grow our business) |
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any third party company for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data that you have provided to us as a result of a purchase of travel services or other such transactions.
You accept, that we will not be responsible in any way if a third party does not follow your request of stopping sending you marketing messages.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see Cookie Policy.You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see Cookie Policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International transfers
We share your personal data within Job4me IVS. This will involve transferring your data inside the European Economic Area ( EEA ).
Many of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
For all other transfers of data, including transfers of data between our group companies, whenever your personal data is transferred outside the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data are shown in the table below.
| Type of Data | Length of Storage |
| Contact | Does not expire |
| Non-Sensitive Financial | Does not expire |
| Identity | Does not expire |
| Marketing | up to 6 months |
| Communication | Does not expire |
| Phone Recordings | Up to 6 months |
| Profile Data | Does not expire |
| Technical | up to 6 months |
| Transactional | Does not expire |
| Website User Data | Does not expire |
In addition to the above, by law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Rights to user your profile and links
By using our system and education program, you give us a time-unlimited, non-exclusive, right to publish your profile and to link to any or your socual networks from our ressources.
This will be a great value to you, since this will give you free marketing and attention for now and in the future.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
- If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Deleting user data
The data deletion callback is called whenever an app user removes your app and requests that you delete their data. Your app users can do this by going to their Facebook profile and clicking the Send Request button on the Settings & Privacy > Settings > Apps and Websites page.
Contact us for any questions & complaints
We have a department that is responsible for overseeing questions in relation to this privacy policy. You may also have the right to complain about our handling of your Personal Information if you believe we have breached an applicable law. If you wish to make such a complaint to Job4me IVS, or you have a question relating to this Privacy Policy you should first contact our Privacy Officer in writing via email (privacy@sticatravel.com) and give us the opportunity to address your concerns.
Contact details:
e-mail: privacy@stica.academy
post address: Kunnerupvej 97 DK-8361 Hasselager Denmark
Telephone number: +45 93 93 00 33